Refund Policy

Last updated: August 2026

1. Eligibility for Cancellation

You can request a cancellation directly from your dashboard for any order that has not yet been delivered. Once an order status is "delivered," it can no longer be cancelled from the dashboard — contact support instead.

2. Refund Guarantee Window

If a delivered product does not work as described, you have 24 hours from the delivery time to open a support ticket and request a refund review.

3. How Refunds Are Processed

Approved refunds are issued back to the original payment method used at checkout. Processing times depend on your payment provider and typically take a few business days.

4. Non-Refundable Cases

Refunds are not issued for change-of-mind requests after successful delivery, for credentials that have already been used, or for issues caused by sharing account access outside the terms of the subscription.

5. Disputed Orders

If a cancellation request is declined, the reason is shown on your order and you can respond via a support ticket for further review by our team.

6. Contact for Refund Requests

All refund and cancellation requests should be raised through your dashboard or the support ticket system so our team can review your order history and respond promptly.